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2019
Key Performance Indicators

Entergy has always been proactive in providing key performance indicators that inform our investment community and other stakeholders on our sustainability progress. We have enhanced both the organization and number of the KPIs within our performance data table. We also worked with the Edison Electric Institute and member utilities to make additional improvements based on feedback from the investment community. Through that initiative, Entergy will report many relevant sustainability KPIs that are consistent across the sector in terms of content, timing and presentation. The additional information provided on some key KPIs will include both quantitative and qualitative data that describes where we are in each corresponding sustainability area as well as our expected trajectory.

Economic / Operational

2019 Total
Shareholder
Return

Bar chart showing Entergy's 2019 Total Shareholder Return

Comparison of Five-Year Cumulative Return

The following graph compares the performance of the common stock of Entergy Corporation with the Philadelphia Utility Index and the S&P 500 Index (each of which includes Entergy Corporation) for the last five years ended Dec. 31.

Line Chart comparing the performance of the common stock of Entergy Corporation with the Philadelphia Utility Index and the S&P 500 Index (each of which includes Entergy Corporation) for the last five years ended Dec. 31

2014

2015

2016

2017

2018

2019

Entergy Corporation

2014: $100.00

2015: $ 81.83

2016: $ 92.08

2017: $106.71

2018: $118.02

2019: $170.34

Philadelphia Utility Index

2014: $100.00

2015: $ 93.75

2016: $110.05

2017: $124.16

2018: $128.53

2019: $163.00

S&P 500 Index

2014: $100.00

2015: $101.37

2016: $113.49

2017: $138.26

2018: $132.19

2019: $173.80

Assumes $100 invested at the closing price on Dec. 31, 2014, in Entergy Corporation common stock, the Philadelphia Utility Index, and the S&P 500 Index, and reinvestment of all dividends.

Source: Bloomberg

Credit Ratings as of March 27, 2020

Entity

Standard & Poor’s

Moody’s

Rating

Outlook

Rating

Outlook

Entergy Arkansas 1

Standard & Poor's Rating: A

Standard & Poor's Outlook: Stable

Moody's Rating: A2

Moody's Outlook: Stable

Entergy Louisiana 1

Standard & Poor's Rating: A

Standard & Poor's Outlook: Stable

Moody's Rating: A2

Moody's Outlook: Stable

Entergy Mississippi 1

Standard & Poor's Rating: A

Standard & Poor's Outlook: Stable

Moody's Rating: A2

Moody's Outlook: Stable

Entergy New Orleans 1

Standard & Poor's Rating: A

Standard & Poor's Outlook: Stable

Moody's Rating: Baa2

Moody's Outlook: Stable

Entergy Texas 1

Standard & Poor's Rating: A

Standard & Poor's Outlook: Stable

Moody's Rating: Baa1

Moody's Outlook: Positive

System Energy Resources 1

Standard & Poor's Rating: A

Standard & Poor's Outlook: Stable

Moody's Rating: Baa1

Moody's Outlook: Stable

Entergy Corporation 2

Standard & Poor's Rating: BBB+

Standard & Poor's Outlook: Stable

Moody's Rating: Baa2

Moody's Outlook: Stable

1 Senior secured ratings 2 Corporate credit rating

Employee Year-Ending
Total Recordable Incident Rate

Bar chart showing Entergy employee year-ending total recordable incident rate

Contractor Year-Ending
Total Recordable Incident Rate

Bar chart showing Entergy contractor year-ending total recordable incident rate

Recordable incident rate: Number of recordable incidents per 100 full-time equivalents. Recordable incidents include fatalities, lost-time accidents, restricted-duty accidents, and medical attentions.

Outage Frequency

Bar chart showing Entergy's outage frequency from 2015 to 2019>

System average interruption frequency index: Average number per customer per year, excluding the impact of major storm activity.

Outage Duration

Bar chart showing Entery's Outage Duration for 2015 through 2019

System average interruption duration index: Average minutes per customer per year, excluding the impact of major storm activity.

EWC Nuclear Fleet
Capacity Factor

Bar chart showing Entery's EWC Nuclear Fleet Capacity Factor

Capacity factor: Normalized percentage of the period that the nuclear plants generate power.

Utility Nuclear Fleet
Capability Factor

Bar chart showing Entery's Utility Nuclear Fleet Capability Factor

Capability factor: Percentage of the maximum energy a plant is capable of supplying to the grid, limited only by factors within control of plant management.

Plant performance based on 18/24-month operating cycle.

Environmental

Generation Sources Used
to Meet Utility Demand

Bar chart showing the percentage of Entergy's Generation Sources Used to Meet Utility Demand from 2017 to 2019

Percent of Coal Combustion
By-product Managed
for Beneficial Use

Bar chart showing Entergy's Percent of Coal Combustion By-product Managed for Beneficial Use

Average CO2 Emissions Rate
From Entergy-Owned Plants
(pounds per MWh)

Bar chart showing Entergy's average CO2 emissions rate from Entergy-owned plants in pounds per MWh

Cumulative CO2 Emissions
From Entergy-Owned Plants
and Controllable Purchases
(million tons)

Bar Chart showing Entergy's cumulative CO2 emissions from Entergy-owned plants and controllable purchases in million of tons

Social

Organizational Health
Index Score

Bar chart showing Entergy's organizational health index score from 2015 to 2019

Organizational Health Index
Survey Employee Participation

Bar chart showing Entergy's organizational health index survey employee participation from 2015 to 2019

Employee and
Retiree Volunteerism (hours in thousands)

Bar chart showing Entergy's Employee and Retiree Volunteerism (hours in thousands) from 2015 to 2019
Pie Chart showing Entergy's 2019 Philanthropy Investments (Invested more than $15 Million)
Pie chart showing the breakdown of Entergy's 2019 workforce by generation
Pie chart showing the breakdown of Entergy employees by ethnicity in 2019
Pie chart showing the breakdown of the Entergy management workforce by generation in 2019
Pie chart showing the breakdown of Entergy management workforce by ethnicity in 2019

2019 Entergy
Workforce by Gender

21%
Female
79%
Male

2019 U.S. Bureau of Labor Statistics
Average for U.S. Utilities

20%
Female
80%
Male

2019 Entergy Management
Workforce by Gender

19%
Female
81%
Male

Based on EEO-1 classification

2019 Total Shareholder Return
ETR 44.3%
Philadelphia Utility Index 26.8%
S&P 500 Index 31.5%

Source: Bloomberg

Employee Year-Ending
Total Recordable Incident Rate
2015 0.79
2016 0.69
2017 0.57
2018 0.48
2019 0.56

Recordable incident rate: Number of recordable
incidents per 100 full-time equivalents. Recordable
incidents include fatalities, lost-time accidents,
restricted-duty accidents, and medical attentions.

Contractor Year-Ending
Total Recordable Incident Rate
2015 0.85
2016 0.87
2017 0.86
2018 0.60
2019 0.59

Recordable incident rate: Number of recordable
incidents per 100 full-time equivalents. Recordable
incidents include fatalities, lost-time accidents,
restricted-duty accidents, and medical attentions.

Outage Frequency
2015 1.69
2016 1.67
2017 1.53
2018 1.66
2019 1.43

System average interruption frequency index:
Average number per customer per year,
excluding the impact of major storm activity.

Outage Duration
2015 214
2016 209
2017 196
2018 234
2019 226

System average interruption duration index:
Average minutes per customer per year,
excluding the impact of major storm activity.

EWC Nuclear Fleet
Capacity Factor
2015 91
2016 87
2017 83
2018 84
2019 93

Capacity factor: Normalized percentage of the
period that the nuclear plants generate power.

Utility Nuclear Fleet
Capability Factor
2015 90
2016 82
2017 77
2018 83
2019 81

Capability factor: Percentage of the maximum energy
a plant is capable of supplying to the grid, limited only
by factors within control of plant management.

Plant performance based on 18/24-month operating cycle.

Generation Sources Used
to Meet Utility Demand
Natural gas Nuclear Coal MISO purchases Other purchased power
2019 40% 28% 6% 18% 8%
2018 39% 27% 9% 17% 8%
2017 38% 26% 8% 20% 8%
Percent of Coal Combustion
By-product Managed
for Beneficial Use
2015 98.6
2016 58.5
2017 87.1
2018 72.7
2019 82.9
Average CO2 Emissions Rate
From Entergy-Owned Plants
(pounds per MWh)
2000 1,047
2015-2019 Average 579
2019 591
Cumulative CO2 Emissions
From Entergy-Owned Plants
and Controllable Purchases
(million tons)
Cumulative Emissions
2001-2019
796.6
Cumulative Goal
2001-2019
861.9
Cumulative Goal
2001-2020
904.4
Organizational Health
Index Score
2015 57
2016 59
2017 62
2018 65
2019 66
Organizational Health Index
Survey Employee Participation
2015 80%
2016 76%
2017 82%
2018 90%
2019 90%
Employee and
Retiree Volunteerism
(hours in thousands)
2015 95
2016 100
2017 103
2018 112
2019 115
2019 Philanthropy
Invested More Than $17 Million
Education and workforce development $6.7
Poverty solutions / social services $4.0
Community improvement and enrichment $3.2
Arts and culture $1.1
Healthy families $1.0
Environmental $0.9
Disaster relief and recovery $0.3
2019 Entergy Workforce
by Generation
Baby Boomers
(born 1943 to 1960):
13%
Generation X
(born 1961 to 1981):
52%
Millennials
(born 1982 and after):
35%
2019 Entergy Workforce
by Ethnicity
Caucasian: 79%
African American: 15%
Hispanic: 2%
Asian: 2%
Other: 2%
2019 Entergy Management
Workforce by Generation
Baby Boomers
(born 1943 to 1960):
16%
Generation X
(born 1961 to 1981):
70%
Millennials
(born 1982 and after):
14%

Based on EEO-1 classification

2019 Entergy Management
Workforce by Ethnicity
Caucasian: 86%
African American: 9%
Hispanic: 2%
Asian: 2%
Other: 1%

Based on EEO-1 classification