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2020 Integrated Report

Forward
Together

In a year defined by forces and events that threatened to
divide us, Entergy’s 13,400 employees came together.
One Entergy team, indivisible, united around a common
purpose to Power Life and build the Premier Utility.

Together We Activated

carefully-prepared plans to face a global
pandemic, keeping our employees safe while
supporting our communities and customers

Supported our
communities through
charitable giving and
volunteerism targeted
to those most affected
by the pandemic.

Implemented new
COVID-19 protocols
and transitioned half
our workforce to
telecommuting.

Together We Prepared

to effectively respond to one of the most active
storm seasons in our history.

Deployed close to
54,000
employees, contractors,
and mutual assistance
workers

Launched
Entergy’s largest
restoration
response ever

Together We Innovated

new solutions to improve customers’ lives —
putting their needs at the center of every
decision we make

Employee-led
innovation center,
KeyString Labs,
develops responsive
customer solutions

Power Through
provides economic
customer-sited
backup generation
solutions

Together We Improved

how we work — through a relentless focus
on flexible-spending and continuous
improvement.

Reduced 2020
planned costs
by approximately
$150M
in response to
COVID-19 impacts

~100
team members now
infusing CI culture
company-wide

Together We Reached Higher We Reached Higher

to build upon our decades-long pledge to lead in environmental
sustainability

Established a new
commitment to
achieve
net-zero
CO2 emissions
by 2050

Among the
cleanest
large-scale
generation fleet in
the United States

Together We Strengthened

a workplace culture grounded in diversity, inclusion,
and belonging

Created a
Diversity and
Workforce
Strategies
Center of
Excellence

Activated
more than
25
employee-directed
diversity and inclusion
councils across
7 
states

Customers

Employees

Communities

Owners

Together, We Created

Sustainable value for all our stakeholders –
and continued to build The Premier Utility.

Read CEO Letter