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2020 Key
Performance Indicators

Entergy’s total shareholder return for 2020 was (13.7)%, which ranked 17th out of the 20 companies in our peer group. We believe our strategy to build the premier utility — with a focus on innovative customer solutions and a steady, predictable earnings trajectory — positions us well to deliver top-quartile returns for our owners in the future.

2020 Total
Shareholder Return

Bar chart comparing the 2020 total shareholder return for the Entergy Corporation, the Philadelphia Utility Index, and the S&P 500

Source: Bloomberg


Comparison of Five-Year Cumulative Return

The following graph compares the performance of the common stock of Entergy Corporation with the Philadelphia Utility Index and the S&P 500 Index (each of which includes Entergy Corporation) for the last five years ended December 31.

2015 2016 2017 2018 2019 2020
ETR 2015: $100.00 2016: $112.52 2017: $130.40 2018: $144.22 2019: $208.16 2020: $179.62
UTY 2015: $100.00 2016: $117.40 2017: $132.45 2018: $137.11 2019: $173.87 2020: $178.61
S&P 500 Index 2015: $100.00 2016: $111.95 2017: $136.38 2018: $130.39 2019: $171.44 2020: $202.96

Assumes $100 invested at the closing price on December 31, 2015, in Entergy Corporation common stock, the Philadelphia Utility Index, and the S&P 500 Index, and reinvestment of all dividends.

Source: Bloomberg

Credit Ratings as of March 26, 2021

Entity Standard & Poor’s Moody’s
Rating Outlook Rating Outlook
Entity: Entergy Arkansas 1 Standard & Poor's Rating: A Standard & Poor's Outlook: Stable Moody's Rating: A2 Moody's Outlook: Stable
Entity: Entergy Louisiana 1 Standard & Poor's Rating: A Standard & Poor's Outlook: Stable Moody's Rating: A2 Moody's Outlook: Stable
Entity: Entergy Mississippi 1 Standard & Poor's Rating: A Standard & Poor's Outlook: Stable Moody's Rating: A2 Moody's Outlook: Stable
Entity: Entergy New Orleans 1 Standard & Poor's Rating: A Standard & Poor's Outlook: Stable Moody's Rating: Baa2 Moody's Outlook: Stable
Entity: Entergy Texas 1 Standard & Poor's Rating: A Standard & Poor's Outlook: Stable Moody's Rating: Baa1 Moody's Outlook: Positive
Entity: System Energy Resources 1 Standard & Poor's Rating: A Standard & Poor's Outlook: Stable Moody's Rating: Baa1 Moody's Outlook: Positive
Entity: Entergy Corporation 2 Standard & Poor's Rating: BBB+ Standard & Poor's Outlook: Stable Moody's Rating: Baa2 Moody's Outlook: Stable
  • 1 Senior secured ratings
  • 2 Corporate credit rating

Employee Year-Ending Total
Recordable Incident Rate

Bar chart showing Entergy's yearly employee year-ending total recordable incident rate from 2016 through 2020

Entergy contractors achieved a total recordable incident rate of 0.51 in 2020 compared to 0.59 in 2019 and 0.60 in 2018.

Contractor Year-Ending Total
Recordable Incident Rate

Bar chart showing Entergy's yearly contractor year-ending total recordable incident rate from 2016 through 2020

Recordable incident rate: Number of recordable incidents per 100 full-time equivalents. Recordable incidents include fatalities, lost-time accidents, restricted-duty accidents, and medical attentions. Does not include potential work-related COVID-19 cases.

Outage Frequency

Bar chart showing Entergy's yearly outage frequency from 2016 through 2020

System average interruption frequency index:
Average number per customer per year,
excluding the impact of major storm activity.

Outage Duration

Bar chart showing Entergy's yearly outage duration from 2016 through 2020

System average interruption duration index:
Average minutes per customer per year,
excluding the impact of major storm activity.

Net Promoter Score

Bar chart showing Entergy's yearly net promoter score from 2019 through 2020

Net Promoter Score:
When asked the likelihood that the respondent
would recommend Entergy to a friend or colleague,
the percentage of promoters (scores 9-10) less
the percentage of detractors (scores 0-6),
multiplied by 100.

EWC Nuclear Fleet Capacity Factor

Bar chart showing Entergy's yearly EWC nuclear fleet capacity factor from 2016 through 2020

Capacity factor: Normalized percentage of the period that the nuclear plants generate power.

Utility Nuclear Fleet Capability Factor

Bar chart showing Entergy's yearly utility nuclear fleet capability factor from 2018 though 2020

Capability factor: Percentage of the maximum energy a plant is capable of supplying to the grid, limited only by factors within control of plant management. Plant performance based on 18/24-month operating cycle.

2020 Generation Sources (MWh)

Pie chart showing Entergy's 2020 generation sources by megawatt hours

1Includes generation from both owned and purchased
power resources as well as renewable energy credits

Owned and Leased Capability as of 12/31/20 (MW)

Pie chart showing Entergy's owned and leased capability in megawatts as of December 31st, 2020

Generation Sources Used
to Meet Utility Demand
(MWh)

Bar chart showing Entergy's yearly generation sources used to meet utility demand (by megawatts) from 2018 though 2020

Environment 2020 Goal
Entergy CO2 Emissions
(million short tons)

Bar chart showing Entergy's Environment 2020 Goal Entergy CO2 Emissions

Percent of Coal Combustion By-product Managed for Beneficial Use

Bar chart showing Entergy's yearly percent of coal combustion by-product managed for beneficial use from 2016 through 2020

Entergy 2030 Goal
Entergy Utility CO2 Emissions Rate
(pounds per MWh)

Bar chart showing Entergy's Environment 2030 Goal Entergy CO2 Emissions Rate

2020 Philanthropy
Invested $19 Million

Pie chart breaking down the $19 million Entergy invested in philanthropy in 2020

Delivering Value through Philanthropy,
Volunteerism, and Advocacy

Bar chart showing how Entergy spent $115 million on philanthropy, volunteerism, and advocacy.

Employee and Retiree
Volunteerism (hours in thousands)

Bar chart showing Entergy's yearly employee and retiree volunteerism (hours in thousands) from 2016 through 2020

Organizational Health Index
Survey Employee Participation

Bar chart showing Entergy's yearly organizational health index survey employee participation from 2016 through 2020

Organizational
Health Index Score

Bar chart showing Entergy's yearly organizational health index score from 2016 through 2020

Our Workforce

2020 Entergy workforce
by gender

21% Female

79% Male

2020 U.S. Bureau of Labor statistic
Average for U.S. utilities

20% Female

80% Male

2020 Entergy management
Workforce by gender

21% Female

79% Male

Based on EEO-1 classification

2020 Entergy Workforce by Generation

Pie chart showing Entergy's 2020 Workforce by Generation

2020 Entergy Management Workforce by Generation
Based on EEO-1 classification

Pie chart showing Entergy's 2020 Management Workforce by Generation

2020 Entergy Workforce by Ethnicity

Pie chart showing Entergy's 2020 Management Workforce by Ethnicity

2020 Entergy Management Workforce by Ethnicity
Based on EEO-1 classification

Pie chart showing Entergy's 2020 Management Workforce by Ethnicity

2020 Total Shareholder Return

Employee Year-Ending Total Recordable Incident Rate

Entergy contractors achieved a total recordable incident rate of 0.51 in 2020 compared to 0.59 in 2019 and 0.60 in 2018.

Contractor Year-Ending Total Recordable Incident Rate

Recordable incident rate: Number of recordable incidents per 100 full-time equivalents. Recordable incidents include fatalities, lost-time accidents, restricted-duty accidents, and medical attentions. Does not include potential work-related COVID-19 cases.

Outage Frequency

System average interruption frequency index:
Average number per customer per year,
excluding the impact of major storm activity..

Outage Duration

System average interruption duration index:
Average minutes per customer per year,
excluding the impact of major storm activity.

Net Promoter Score

Net Promoter Score:
When asked the likelihood that the respondent
would recommend Entergy to a friend or colleague,
the percentage of promoters (scores 9-10) less
the percentage of detractors (scores 0-6),
multiplied by 100.

EWC Nuclear Fleet Capacity Factor

Capacity factor: Normalized percentage of the period that the nuclear plants generate power.

Utility Nuclear Fleet Capability Factor

Capability factor: Percentage of the maximum energy a plant is capable of supplying to the grid, limited only by factors within control of plant management. Plant performance based on 18/24-month operating cycle.

2020 Generation Sources (MWh)

1Includes generation from both owned and purchased
power resources as well as renewable energy credits

Owned and Leased Capability as of 12/31/20 (MW)

Generation Sources Used to Meet Utility Demand (MWh)

2020:

2019:

2018:

Environment 2020 Goal
Entergy CO2 Emissions
(million short tons)

Percent of Coal Combustion By-product Managed for Beneficial Use

Entergy 2030 Goal
Entergy Utility CO2 Emissions Rate
(pounds per MWh)

2020 Philanthropy
Invested $19 Million

Delivering Value through Philanthropy,
Volunteerism, and Advocacy

Employee and Retiree Volunteerism
(hours in thousands)

Organizational Health Index Survey Employee Participation

Organizational Health Index Score

2020 Entergy Workforce by Generation

2020 Entergy Management Workforce by Generation
Based on EEO-1 classification

2020 Entergy Workforce by Ethnicity

2020 Entergy Management Workforce by Ethnicity
Based on EEO-1 classification