Safety and Wellness
At Entergy, our safety objective is: Everyone Safe. All Day. Every Day. In addition to protecting our people’s well-being, strong operational safety and top-tier safety practices are fundamental drivers of our business performance. In fact, to be recognized as the premier utility, a relentless focus on safety is key. Accordingly, we continuously evaluate our approach to safety and make ongoing improvements as we strive for top-decile safety performance.
Entergy employees achieved a total recordable incident rate of 0.56 in 2019 compared to 0.48 in 2018 and 0.57 in 2017. There were no employee fatalities and though still in top-quartile, Entergy’s 2019 employee safety performance ranking moved out of our stated top-decile goal.
Recordable incident rate: Number of recordable incidents per 100 full-time equivalents. Recordable incidents include fatalities, lost-time accidents, restricted-duty accidents, and medical attentions.
Entergy contractors achieved a total recordable incident rate of 0.59 in 2019 compared to 0.60 in 2018 and 0.86 in 2017. It is important to note that while our overall contractor recordable rate continued to decline over the last few years, our serious injury and fatality rate increased. In 2019, there were three contractor fatalities including two associated with electrical contact. We are deeply saddened and very concerned by these events. This is not acceptable and, given the urgent and compelling need to significantly improve the safety performance of our contractors, we are implementing an enterprise-wide strategy focused on eliminating serious injuries and fatalities in both our employee and contracted workforce. Part of the strategy includes revitalizing our human performance program, primarily the hazard recognition and mitigation plan, as well as partnering with the industry and Edison Electric Institute on various initiatives designed to reduce serious injuries and fatalities. Additionally, with our continuous improvement efforts, we are updating several existing safety programs.
From an organizational perspective, Entergy appointed a new leader to specifically focus on and deliver excellence in contractor safety. This leader has been tasked with engaging and aligning Entergy’s various functions to execute Entergy’s contractor safety strategy and will work to implement a consistent approach in all aspects of contractor management, governance, and oversight as it relates to safety.
In addition to serious injuries and fatalities and the contractor actions outlined above, we also reviewed and refined our corrective action program, or CAP, to standardize across the enterprise our approach for reporting incidents, assigning accountability, taking corrective action, and monitoring results. Our CAP will enable us to leverage learnings in order to sustain improvements.
Through our Close Call / Good Catch program, Entergy employees identified and logged more than 8,300 hazardous conditions with a high-impact rating in 2019, a year-over-year increase of approximately 26 percent.
Entergy also continues its advanced field oversight program to prevent injuries and to better align role clarity, technical competency, and leadership capability. The goal of our Influencing Leader Structure Program is to improve the effectiveness of our field leaders by increasing field presence, performing more coaching and mentoring of front-line workers, and capturing data to improve work behaviors. Since launching the program in 2017, field observations by front-line supervision have increased along with the field presence of managers conducting paired observations.
There is nothing more important than working safely and going home every day. The team is disappointed in our 2019 safety results, but we are fully committed to raising safety awareness, reducing identified risks for our employees and contractors, and continuing to work together as part of one team — employee and vendor partners — to drive the needed improvement in this area.
Improving workforce wellness benefits our employees and helps Entergy better control health-care costs. Our HealthStrides long-term health-care strategy has yielded savings for both employees and the company by holding medical plan cost increases to less than the national average. Factors that have helped slow the increase in costs include intentional consumerism by employees in making health-care choices, vendor improvements, and greater participation in preventive health care and Entergy’s ENSHAPE wellness program. We believe Exercise + Nutrition + Safety = Healthy and Productive Employees.